According to the annual global holiday shopping and travel report released by IBM’s Institute for Business Value (IBV), many global consumers are ready to celebrate the holidays again and will be shopping earlier than in years past. However, as a wider set of economic and political issues took center stage this past year, new risks and uncertainty loom over their plans.
The study found that 2022 shopping budgets are up 8% over 2021 and holiday travel budgets are up by almost half. However, factors including inflation and price increases have made economic concerns top of mind this holiday season. While 59% of consumers surveyed say they will be less concerned about COVID-19, two in three say they will be more concerned about the economy. 59% of respondents report worrying more about supply chain disruptions that could make holiday shopping harder or more expensive.
“According to the survey results, in 2022, consumers are hoping to reembrace holiday traditions they’ve had to alter for the past two years,” said Karl Haller, Partner, Consumer Center of Competency Leader, IBM Consulting. “They’re starting their shopping and travel planning earlier but also want to hedge their bets with options like free returns or cancellations. To adapt to these changes in consumer behavior, retailers will need better visibility and traceability across product inventory, fulfillment, and returns. AI can help them understand, prioritize, and resolve critical issues in real-time.”
Other noteworthy findings include: Uncertainty around inflation, gas prices, and supply chain is driving consumer plans: As COVID-19 pandemic concerns abate for many consumers, worries are shifting towards uncertain economic and supply chain conditions this holiday season.
Consumers are making travel and shopping plans earlier, but they want to keep their options open: Continuing the shift away from the traditional Black Friday start of the shopping season, 58% of consumers surveyed plan to start holiday shopping before November, compared to 44% last year. Almost two in three plan to pre-order this holiday season to get their products on-time with guaranteed prices.
Sustainability remains top-of-mind for the majority of respondents despite economic hardships Consistent with last year’s report, sustainability remains top-of-mind for consumers surveyed globally. “As more consumers align their purchases with their values, retailers and brands that can provide more environmentally-friendly options could potentially earn a greater share of holiday spending,” said Haller.